Home / FAQ
What should I expect from my first appointment?

Your first appointment is a longer session so that your Physiotherapist can fully assess your injury and outline a treatment plan to help you recover. Please arrive 5 – 10 minutes earlier so that you can do the required paper work before your treatment time starts. Once your Physiotherapist has completed their assessment they will go through the findings with you and discuss your goals and the best treatment options.

What should I wear?

You should wear comfortable clothing that is able to expose the injured area.

Which Physiotherapist do I see?

All our therapists are registered and attend regular courses to update their knowledge. If you have a particular Physiotherapist you wish to see let the receptionists know when you book. Some of our Physiotherapists have advanced or post graduate training in sport, acupuncture, manipulation, hand therapy, or breathing problems, amongst others, so talk to our receptionists about your needs. Should you wish a female Physiotherapist – just ask.

What is Physiotherapy?

Physiotherapy uses manual techniques to treat people who have health problems related to an accident, disability or chronic illness. Physiotherapists are experienced in the examination, evaluation and diagnosis of a variety of conditions.

Why choose us?

Bay Physiotherapy Centre employs experienced Physiotherapists with a vast pool of knowledge, dedicated to providing clients with the most favourable outcomes, in a pleasant environment. Our priority is to help the restoration of full function and the overall health and wellness of you, the individual.

How many treatments will I need?

Physiotherapy treatment is provided according to individual needs. Our Physiotherapists should be able to give you an indication of your treatment plan after your first visit. For some acute pain, 1 or 2 treatments may be all that is necessary. Chronic conditions may need more input to manage your symptoms.

I am not progressing – what happens next?

Bay Physiotherapy Centre has highly qualified staff with many and varied skills. If your injury is not progressing in the expected time frame then a review appointment will be made with one of the other staff. If progress is still not satisfactory you will either be referred to your GP or to an appropriate specialist for a further opinion.

What if I am unhappy with my treatment?

If you are unhappy with your treatment firstly talk to your therapist about this so they are aware of the situation and can address the issue for you. If you wish to talk to someone further Deb Glen Vile is the Physiotherapy Manager. Should you wish to make a formal complaint or if your issue has not been addressed to your satisfaction you can contact the Health and Disabilities Commissioner’s Office on 0800 112233. For general feedback comments, or compliments, ring us or fill out the feedback form on the website.

Does ACC still cover my physiotherapy treatment?

In November 2009 ACC reduced its funding to physiotherapy services. This has meant that physiotherapy treatment, which was previously fully covered by ACC, now requires you to pay a co-payment to meet the full cost of the service. However the service is still available as before, but you may need to pay an additional cost for sundry items.